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Privacy Policy

Privacy Policy

Effective Date: [Insert date]

Overview

We value your privacy and are committed to protecting your personal information.
This policy explains what data we collect, how we use it, and your rights as our customer.

By using our website or completing a purchase, you agree to the terms below.

Information We Collect

We collect information you voluntarily provide when interacting with our store, including:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Order Information

  • Products purchased

  • Payment method (we do not store full credit card details)

Website Usage Data

  • Pages visited

  • Browser/device info

  • Cookies (for store functionality and analytics)

We only collect information necessary to operate our business and improve your shopping experience.

How We Use Your Information

We may use your information to:

  • Process and fulfill your order

  • Communicate with you about your order or account

  • Provide customer support

  • Improve website performance and user experience

  • Send optional product or update emails (you can unsubscribe anytime)

We do not sell, rent, or trade your personal information to third parties — ever.

Payment Security

Payments are processed securely through trusted third-party providers (e.g. Stripe, PayPal, Shopify Payments).
We never store your full credit card information on our servers.

Sharing Your Information

We only share information with:

  • Shipping carriers (to deliver your order)

  • Payment processors

  • Website hosting and security partners

These partners are required to protect your data and use it only for service-related purposes.

Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your cart saved

  • Improve website function and performance

  • Analyze website traffic

You can disable cookies in your browser settings, but parts of the site may not function properly.

Data Retention

We keep customer records only as long as needed for:

  • Order history

  • Accounting/legal requirements

  • Customer support

Your Rights

You have the right to:

  • Request a copy of your personal data

  • Ask us to correct or delete your information (unless required to keep for legal reasons)

  • Opt-out of marketing emails anytime

To make a request, email us at: [your contact email]

Children’s Privacy

Our website is not intended for children under 13 and we do not knowingly collect information from minors.

Policy Updates

We may update this policy to reflect changes to our business or legal requirements.
The most current version will always be available on our website.

Contact Us

For any privacy questions or requests, contact:

Board-Again
Email: BoardAgainVTA@gmail.com
Location: Ventura, California

Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days after payment is received.
Because our products are pre-owned and inspected before shipment, processing time may vary slightly based on product condition verification and packaging.

Shipping Methods & Delivery Time

We ship across the United States using trusted carriers such as UPS, FedEx, and USPS.

Estimated delivery time: 3–7 business days after processing.

Expedited shipping may be available for an additional fee — contact us prior to purchase if you need faster delivery.

Shipping Costs

Shipping rates are calculated at checkout based on package size, weight, and destination.
Inflatable kayaks and paddleboards are bulky; we work hard to secure the most affordable rates and do not add handling fees.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking updates.

Local Pickup (Ventura, CA)

Local pickup is available by appointment for customers near Ventura, California.
Select “Local Pickup” at checkout and we’ll contact you to schedule pickup time.

Packaging

To reduce waste, we ship using recycled and reclaimed packaging materials whenever possible — part of our commitment to re-use and sustainability 🌎.

Shipping Damage

If your package arrives damaged, please contact us within 48 hours with photos of the packaging and product.
We’ll work with the carrier to file a claim and find a resolution quickly.

Address Accuracy

Please ensure your shipping address is correct at checkout.
We are not responsible for deliveries made to incorrect addresses provided by the customer.

International Shipping

At this time, we do not offer international shipping. We're working on future options!

 

© 2025 by Board-Again

 

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